Privacy policy

Privacy Policy

Effective Date: 24 July 2026

At Mehvara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, interact with our services, or make a purchase.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Mehvara, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address, if applicable

  • Customer account information, if voluntarily created

Order Information

  • Products purchased

  • Order history

  • Order number

  • Payment method used

  • Delivery and shipping preferences

  • Return, refund, or exchange information

Technical Information

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Website usage and interaction data

  • Referring pages and traffic sources

  • Cookies and similar technologies

  • Analytics and advertising information

2. How We Use Your Information

Your information may be used to:

  • Process, confirm, and deliver your orders.

  • Process payments, refunds, and exchanges.

  • Provide customer support.

  • Respond to inquiries and requests.

  • Communicate order and delivery updates.

  • Improve our products, website, and services.

  • Personalize your shopping experience.

  • Measure website and marketing performance.

  • Prevent fraud, misuse, and unauthorized transactions.

  • Maintain the security of our website and services.

  • Comply with legal, accounting, tax, and regulatory obligations.

If you choose to subscribe to marketing communications, we may also send promotional emails, product updates, offers, and other marketing messages. You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

3. Payment Information

Mehvara does not directly store complete debit card, credit card, or online banking credentials on our own servers.

Payments may be processed through trusted third-party payment service providers, bank transfer, or Cash on Delivery (COD), depending on the payment method selected during checkout.

Payment providers may collect and process information required to authorize and complete transactions according to their own privacy and security practices.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Maintain website and checkout functionality.

  • Improve website performance.

  • Understand visitor behavior.

  • Measure traffic and engagement.

  • Enhance website security.

  • Measure marketing and advertising performance.

  • Help us understand the effectiveness of our campaigns.

Where required or applicable, you may be provided with choices regarding certain cookies or tracking technologies.

You may also control cookies through your browser settings, although disabling certain cookies may affect website or checkout functionality.

5. Analytics and Advertising

We may use analytics and advertising services to understand how customers interact with Mehvara and to improve our marketing performance.

These services may include:

  • Google Analytics

  • Google Ads

  • Google Merchant Center

  • Google & YouTube

  • Meta and other advertising or social media platforms, where enabled

These services may collect information such as device information, browser data, website interactions, traffic sources, product views, cart activity, checkout activity, and purchase events.

Where available and appropriately configured, measurement technologies may also help us understand conversions, improve advertising relevance, create audiences, and measure campaign performance.

6. Sharing Your Information

Mehvara does not sell or rent your personal information.

We may share information with trusted third parties when reasonably necessary to:

  • Fulfill and deliver orders through courier or logistics partners.

  • Process payments and refunds.

  • Operate our ecommerce store through Shopify.

  • Provide website hosting and technical services.

  • Deliver customer support services.

  • Measure analytics and advertising performance.

  • Prevent fraud and protect our business and customers.

  • Comply with applicable laws, regulations, legal processes, or lawful requests.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of internet transmission, electronic processing, or data storage can be guaranteed to be completely secure.

Customers are also responsible for protecting any account credentials or verification information associated with services they use.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill and maintain order records.

  • Provide customer support.

  • Process returns, refunds, and exchanges.

  • Maintain business and transaction records.

  • Meet legal, tax, accounting, and regulatory requirements.

  • Prevent fraud and resolve disputes.

  • Enforce our agreements and policies.

Retention periods may vary depending on the nature of the information and applicable requirements.

9. Your Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Update relevant account or contact details.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications.

Certain information may need to be retained where required for legal, regulatory, fraud-prevention, accounting, or legitimate business purposes.

To submit a privacy-related request, please contact us using the details below.

10. Third-Party Services

Our website and business operations may use trusted third-party services such as:

  • Shopify

  • Payment service providers

  • Banks and payment networks

  • Courier and logistics companies

  • Google services

  • Analytics providers

  • Advertising platforms

  • Customer support and communication services

  • Social media platforms

These third-party services operate under their own terms and privacy policies. We encourage you to review their policies where applicable.

11. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children in circumstances where parental or legal consent would be required.

If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete or otherwise appropriately handle that information.

12. International and Third-Party Processing

Some of our technology, ecommerce, analytics, payment, communication, or advertising service providers may process or store information in countries outside Pakistan.

Where this occurs, information may be handled according to the privacy and data-protection practices applicable to those service providers and jurisdictions.

13. Changes to This Privacy Policy

Mehvara may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on our website with the applicable effective or updated date.

We encourage customers to review this page periodically.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Mehvara Customer Support

📧 Email: support@mehvara.pk
🌐 Website: www.mehvara.pk

Response Time: We aim to respond to customer inquiries as promptly as reasonably possible.

Legal Notice

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, Contact Information, and other policies published on the Mehvara website.

By continuing to use our website, you acknowledge that you have had the opportunity to review this Privacy Policy.