Shipping policy

Effective Date: 24 July 2026

Thank you for shopping with Mehvara. We are committed to delivering your order safely, quickly, and efficiently. Please read our shipping policy before placing your order.

1. Delivery Areas

Mehvara currently delivers across Pakistan.

At this time, international shipping is not available. We will announce international delivery services once they become available.

2. Order Processing

  • Orders are generally processed within 1 business day after confirmation.

  • Orders placed after the applicable processing cut-off, on weekends, or on public holidays may be processed on the next business day.

  • During sales, promotional events, festive seasons, or periods of unusually high order volume, processing may take slightly longer.

3. Estimated Delivery Time

Delivery Service Estimated Delivery
Standard Delivery 3–5 Business Days
Overall Estimated Arrival Approximately 4–6 Business Days including processing

Delivery times are estimates and may vary depending on customer location, courier operations, weather conditions, public holidays, or circumstances beyond Mehvara's reasonable control.

4. Shipping Charges

  • Standard shipping across Pakistan is PKR 250 for eligible orders below the free-shipping threshold.

  • Free shipping is available on orders of PKR 1,999 and above, unless otherwise stated.

  • Applicable shipping charges and available delivery options are displayed during checkout.

5. Order Tracking

Once your order has been dispatched, you may receive:

  • Order Confirmation

  • Shipping Confirmation

  • Tracking Number or Tracking Details, where available

Notifications may be sent through your registered email address, phone number, or other available communication method.

6. Cash on Delivery (COD)

Mehvara offers Cash on Delivery (COD) where the option is available during checkout.

Customers are requested to:

  • Provide a valid and reachable phone number.

  • Ensure the delivery address is complete and accurate.

  • Ensure someone is available to receive the parcel.

  • Pay the applicable order amount at the time of delivery.

Availability of Cash on Delivery may depend on the delivery location, courier coverage, order verification, or other operational requirements.

7. Failed Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable.

  • An incorrect or incomplete address was provided.

  • The provided phone number is unreachable.

  • The customer refuses delivery without an applicable reason.

The courier partner may attempt redelivery or return the parcel according to its operational procedures.

Repeated failed or refused deliveries may affect the availability of Cash on Delivery for future orders where reasonably necessary.

8. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name

  • Phone Number

  • Delivery Address

  • Other information required for successful delivery

Mehvara is not responsible for delays, failed deliveries, or additional delivery issues caused by incorrect or incomplete information provided by the customer.

9. Damaged Packages

If your parcel appears damaged or your order arrives damaged, defective, or incorrect:

  • Take clear photographs of the parcel and product where possible.

  • Keep the original packaging.

  • Contact our support team as soon as possible after delivery.

  • Provide your order number and a description of the issue.

Email:

support@mehvara.pk

Please also refer to our Return & Refund Policy for applicable return, exchange, and refund conditions.

10. Delays Beyond Our Control

Unexpected delays may occur due to:

  • Extreme weather

  • Natural disasters

  • Government restrictions

  • Courier operational issues

  • Public holidays

  • Service disruptions

  • Other circumstances beyond our reasonable control

We appreciate your patience and understanding in such situations.

11. Contact Us

For shipping-related questions:

Mehvara Customer Support

📧 support@mehvara.pk
🌐 www.mehvara.pk

We aim to respond within 24–48 business hours.

Mehvara — Wear your adaa.