Refund policy
Effective Date: 24 July 2026
At Mehvara, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure you receive premium-quality products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
- The item received is damaged or defective.
- You received the wrong product.
- The product has a manufacturing defect.
- The item delivered does not match your order.
To be eligible for a return:
- The request must be made within 7 days of receiving your order.
- The product must be unused, unwashed, and unworn.
- All original tags, labels, packaging, and accessories must remain intact.
- Proof of purchase or order confirmation must be provided.
2. Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns for:
- Used or worn products.
- Washed or altered items.
- Products without original tags.
- Items damaged after delivery due to customer misuse.
- Clearance or Final Sale items (unless damaged or incorrect).
- Gift cards (if applicable).
3. Exchange Policy
If your requested size is available, we will happily exchange:
- Clothing size issues.
- Incorrect product received.
- Manufacturing defects.
Exchanges are subject to stock availability.
If the requested size is unavailable, you may choose:
- Store Credit
- Refund (where applicable)
4. Refund Policy
Refunds are approved only after our Quality Assurance team inspects the returned product.
If approved:
- Refunds will be processed within 7–14 business days.
- Refunds will be issued using the original payment method whenever possible.
- For Cash on Delivery orders, refunds may be processed through bank transfer or another mutually agreed method.
Shipping charges are non-refundable unless the error was caused by Mehvara.
5. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
Please email us within 48 hours of delivery with:
- Order Number
- Clear photographs of the product
- Photographs of the packaging
- Description of the issue
Email:
Our support team will review your request promptly.
6. Return Shipping
If the return is due to:
- Wrong item shipped
- Damaged product
- Manufacturing defect
Mehvara will bear the return shipping cost.
For all other approved returns, customers may be responsible for return shipping charges.
7. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. Customers may instead follow the return process after delivery if eligible.
8. Quality Inspection
Every returned product undergoes inspection before any exchange or refund is approved.
Products failing inspection may be returned to the customer without refund.
9. Contact Us
For all return or refund inquiries:
Mehvara Customer Support
We aim to respond to all customer inquiries within 24–48 business hours.
