Refund policy

Effective Date: 24 July 2026

At Mehvara, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure you receive premium-quality products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if:

  • The item received is damaged or defective.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The item delivered does not match your order.

  • You are not satisfied with an eligible product, provided it remains unused, unwashed, unworn, and in its original condition.

  • You have changed your mind about an eligible product, provided it meets all return conditions below.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.

  • The product must be unused, unwashed, and unworn.

  • All original tags, labels, packaging, and accessories must remain intact.

  • Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

  • Used or worn products.

  • Washed or altered items.

  • Products without original tags.

  • Items damaged after delivery due to customer misuse.

  • Clearance or Final Sale items, unless damaged, defective, or incorrect.

  • Gift cards, if applicable.

3. Exchange Policy

We will happily exchange eligible products for:

  • Clothing size or preference issues.

  • Incorrect product received.

  • Manufacturing defects.

  • Damaged products.

  • Other eligible non-defective return requests.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, you may choose:

  • Store Credit

  • Refund, where applicable

4. Refund Policy

Refunds are approved only after our Quality Assurance team inspects the returned product.

If approved:

  • Refunds will be processed within 7 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • For Cash on Delivery orders, refunds may be processed through bank transfer or another mutually agreed method.

Mehvara does not charge a restocking fee for eligible returns.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Please email us as soon as possible after delivery with:

  • Order Number

  • Clear photographs of the product

  • Photographs of the packaging

  • Description of the issue

Email:
support@mehvara.pk

Our support team will review your request promptly.

6. Return Shipping

If the return is due to:

  • Wrong item shipped

  • Damaged product

  • Manufacturing defect

  • Product not matching the order

Mehvara will bear the return shipping cost.

For other eligible non-defective returns, please contact Mehvara Customer Support before sending the product so the applicable return instructions can be provided.

No restocking fee will be charged for eligible returns.

7. Order Cancellation

Orders may be cancelled before they are fulfilled or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may instead follow the return process after delivery if eligible.

8. Quality Inspection

Every returned product undergoes inspection before any exchange or refund is approved.

Products failing inspection or not meeting the return eligibility conditions may be returned to the customer without refund.

9. Contact Us

For all return or refund inquiries:

Mehvara Customer Support
📧 support@mehvara.pk

We aim to respond to all customer inquiries within 24–48 business hours.

Mehvara — Wear your adaa.